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We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are committed to addressing systemic racism and injustice in our community, our partnerships, and our practices. 

Who We Are Looking For?

Are you passionate about using your organizational talents as a force for good in our community? Are you the type of person who has an attention to detail and can support a team to reach their goals such as ending homelessness in greater New Haven?

United Way is seeking a CAN Exit Coordinator that is passionate and organized to serve as the support that keeps CAN back-bone staff and community partners operating at their highest potential to ultimately end homelessness in our region.  This person will provide critical landlord engagement and data management support to the Greater New Haven Coordinated Exit system, to ensure that progress is continually made towards meeting system goals and housing homeless households as quickly as possible.

This is a full-time exempt position. The salary range is between $45,000-$50,000. 

What You Will Do

• Support Landlord Engagement Efforts.

Landlord engagement is necessary in finding quick affordable rental units for households experiencing homelessness. You will assist the CAN Landlord Engagement Specialist in the tracking, engagement, retention, and mitigation of landlords working with our system. This includes but is not limited to creating and maintaining a shared database of landlord partners and available units in our region and processing mitigation requests.

• Facilitating Quick Exits to Housing.

There can be multiple barriers for someone experiencing homelessness to access affordable housing. You will provide support to our Exit Manager and Landlord Engagement specialist to remove barriers for clients to access housing. This includes but is not limited to conducting inspections, collecting housing applications, reviewing security deposit applications, and processing flexible fund requests from partner agencies.

• Data Maintenance.

Data accuracy is integral to ensuring the equitable delivery of services within our system. If this excites you keep reading, if not this might not be the position for you. You will support the Exit Manager in data entry in our shared database as well as cleanup for our By Name List, which is the active registry for all homeless households within greater New Haven.  

• You will work as part of a team.

You will work closely with every department at United Way. You will collaborate with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the community. And of course, there will be other duties as assigned.

What You Need

• Advanced proficiency in Microsoft Office applications including Word, Excel, and PowerPoint is required.
• Excellent organizational skills and attention to detail are required.
• Strong communication skills, including basic business writing skills and a positive phone personality with active listening skills is required.
• Ability to work independently, adjusting to changing priorities is required.
• Local and statewide travel is required; Out of state travel as needed.
• Attention to detail and strong organizational skills required. 
• Experience working in the housing rental market is preferred.
• Experience working with various types of databases and content management systems is preferred.
• Knowledge of CT HMIS is preferred.
• Knowledge of the challenges and barriers that homeless people face is preferred.
• Ability to establish and maintain high quality relationships with a variety of stakeholders.
• Ability to speak and write clearly and concisely for a broad audience.
• Ability to analyze and exercise sound judgment.
• Highly motivated and creative problem solver.
• Ability to relate to people of different economic and ethnic backgrounds.
• Ability to be diplomatic when working with staff from other agencies and clients in crisis.
• Education: Bachelor’s degree preferred with at least one year of similar experience; equivalent life experience may be substituted for education.
• Preference given to bi-lingual, Spanish speaking applicants.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.

United Way staff are currently working hybrid, with at least two days per week in our office in New Haven.

United Way is an Equal Opportunity Employer.

Don’t check off every box in the requirements listed? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! 

To Apply – Go to our website and click on the Careers Page to upload your resume and cover letter: https://www.uwgnh.org/careers

We Love What Makes You Unique 

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are committed to addressing systemic racism and injustice in our community, our partnerships, and our practices.

Who We Are Looking For 

Are you passionate about living in a community where people have the skills, access, and confidence to build the life they want for themselves and their families? Do you like connecting dots, people and ideas? Do you like to listen and guide people through difficult times? Are you highly skilled at building relationships and navigating complex systems? 

If so, our Community Navigator position may be perfect for you. 

An Overview of the Role

United Way is committed to helping community members live a more financially stable life. To do so, people must navigate many systems and programs to get what they need, which can be confusing and time consuming. To support our community, United Way is creating the position of Community Navigator to support community members by helping them identify their needs and connecting them to resources to address them, ultimately breaking down barriers to achieve their goals.

The Community Navigator will be based in high traffic community locations, will meet with individuals one-on-one to assess their needs to increase their financial stability and then make direct referrals to appropriate community partners. Our vision is that our community can more quickly access the right resources to achieve their goals.

This is a full-time hourly position that includes benefits with a salary range of $23-$25/hour.

What You Are Great At  

• You are a creative network-builder. You are connected across diverse networks of service providers, community organizations, and community leaders and leverage those networks to recruit participants and supporters. You invest in community relationships in a way that benefits the community in all directions.
• You enjoy talking with people about issues that impact families. You have experience advocating for change, with a particular passion for children and families.  You bring the spirit, creativity, and voice of working with parents and children into the work!
• You are a strong communicator. You have strong writing skills that show up as clear emails to colleagues and partners and thorough project documentation. You are also comfortable speaking to groups about the needs and resources in our community and the work you do. Your communication skills (which includes good listening skills!) also help you build productive relationships with partners and participants. 
• You value data to shine light on the most impactful stories. You have experience with collecting and tracking individual level and outcome specific data. 
• You’re a team player.You work well with others, including both internal and external audiences. You proactively help colleagues when you see the need.  And, you have experience contributing to a positive organizational culture that values diversity, equity, inclusion, and belonging. 

What You Will Do 

• Support and guide families within greater New Haven to access supports such as workforce training, child care, basic needs and more. Meet with individuals one-on-one to assess and support warm hand-offs to partner agencies.  
• Record and track all referrals to wrap-around services, education programs, etc. in order to identify trends and monitor effectiveness of program.
• Build an understanding of local programs and services that will support the needs of clients.
• Communicate barriers that families face while trying to access services to program leadership.

What You Need

• Substantive knowledge of the Greater New Haven landscape of nonprofit and city partners who provide services and/or programs that address education, early childcare, financial stability, workforce development, and other issues.
• Strong communication skills and the ability to interface with key stakeholders and represent the program and UWGNH in many settings.
• Positive customer-service orientation to external partners and our internal UWGNH team. Skills to establish and maintain high quality relationships with a variety of stakeholders.
• Excellent organization skills and sharp attention to detail. Ability to proactively see what actions are needed and take initiative.
• Strong proficiency in Microsoft Office applications including Word, Excel, and PowerPoint. Demonstrated comfort in learning new software/ online tools as needed.  
• Highly motivated and creative out-of-the-box problem solver who demonstrates sound judgement.
• Community minded with high-level active listening skills and the ability to connect with people of different economic and ethnic backgrounds. Ability to balance a variety of perspectives representing all areas of diversity including race, ethnicity, gender, ability, age, sexual orientation, and religious beliefs/faith practices.
• Spanish speaker preferred, but not required.
• Local and statewide travel is required; out of state travel as needed.

About United Way 

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to our organizational values.

In accordance with organizational policies, this position requires a criminal background check as a condition of employment. Pay for this full-time position is $23 - $25/hour. 

United Way is an Equal Opportunity Employer. 

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! 

To apply: www.uwgnh.org/careers

Greater New Haven Coordinated Access Network (GNH CAN) Exit Manager

We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As a team, we are also committed to addressing systemic racism and injustice in our community, our partnerships, and our practices. 

Who We Are Looking For

Do you enjoy managing data, organizing information, and facilitating effective communications between community organizations? Are you the type of person who takes pride in getting the details right and is excited to support a team to reach the goal of ending homelessness in greater New Haven? Are you passionate about using your organizational talents as a force for good in our community?

United Way is seeking a CAN Exit Manager who is passionate and organized to manage the exit side of the homeless system to end homelessness in our region.  This person will facilitate critical meetings, maintain data, and collaborate with multiple partner organizations in the Greater New Haven Coordinated Access Network system, to ensure that progress is continually made towards meeting system goals. Salary for this position is $50,000 to $55,000 a year, commensurate with experience, and includes benefits.

What You Will Do

• Collect and analyze data to monitor system performance and drive improvement.

If that statement gets you excited, keep reading. If not, this position is not for you. This position will maintain accurate lists for households seeking housing support. They will also compile, monitor, and report on data and trends for the CAN, including monitoring data quality. The right candidate will be comfortable and proactive with viewing and analyzing data to provide recommendations for constant system improvement.

• Review, revise, and approve documentation for housing eligibility.

Federally funded housing programs require specific documentation. When a homeless household is added to our region’s active list you will be responsible for collecting and maintaining the threshold of documentation needed. The CAN Exit Manager will be responsible for reviewing documentation in a timely manner, maintaining high quality documentation, and collaborating with CAN partners for revision, when necessary.

• Facilitation and coordination of meetings and training among partners.

The CAN Exit Manager will be responsible for the preparation, facilitation, and follow-up of housing meetings. These meetings are comprised of multiple CAN partners. You will create and distribute the agenda as well as be the neutral facilitator pushing the work forward. You will ensure that CAN policies and procedures are being followed during housing matching with the primary goal of equity delivery of services. You will elevate trends on barriers for clients to access housing and propose solutions. You will create and facilitate training for community partners on current and new processes.

• You will work as part of a team.

You will report to the CAN Senior Manager and meet regularly with the CAN team. You will collaborate with our Marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the community. And of course, there will be other duties assigned as new needs and coverage present themselves.

What You Need

• Education: bachelor’s degree preferred with at least three+ years of relevant experience OR the equivalent of lived experience in a related field. Knowledge of the challenges and barriers that people who experience homelessness face is preferred.

• Technology Skills: Advanced proficiency in Microsoft Office applications, especially managing and analyzing data in Excel is required. Experience working with various types of databases and content management systems is preferred. Knowledge of CT HMIS is preferred. Ability to develop visual presentations of data/metrics is preferred.
• Communication Skills: Strong communication skills – able to interface with all departments internally and ability to represent United Way in a variety of settings. Demonstrated ability to synthesize material, both verbally and in written form for a broad audience. Able to present information at meetings in a clear and consistent way.

• Partnership Skills: Positive customer-service orientation to both external partners as well as our internal United Way team. Skills to establish and maintain high quality relationships with a variety of stakeholders. Ability to be diplomatic when working with staff from other agencies and clients in crisis.
• Planning Skills: Excellent organization skills and sharp attention to detail. Flexible thinker who can balance systems thinking and on-the-ground implementation. Ability to proactively see what actions are needed, take initiative, and implement projects. Ability to work independently, adjusting to changing priorities is required.
• Facilitation Skills:  Ability to facilitate meetings efficiently and effectively is required. The ability to facilitate meetings effectively while balancing multiple points of view is required.
• Relationship skills: Community minded with high-level active listening skills and the ability to connect with people of different economic and ethnic backgrounds. Ability to balance a variety of perspectives representing all areas of diversity including race, ethnicity, gender, ability, age, sexual orientation, and religious beliefs/faith practices is required.
• Project Management Skills: Ability to take initiative and implement projects. Ability to analyze and exercise sound judgment. A highly motivated and creative out-of-the-box problem solver is required.
• Local and statewide travel is required; Out of state travel as needed.

This position would be hybrid with a minimum of two days working from the office.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability, grounded in racial and social justice. United Way is an Equal Opportunity Employer.

To apply: United Way Of Greater New Haven Inc - Greater New Haven Coordinated Access Network (GNH CAN) Exit Manager Application (paylocity.com)

Community Impact, Program Assistant

 We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are committed to addressing systemic racism and injustice in our community, our partnerships, and our practices. 

Who We Are Looking For

Do you enjoy organizing information and facilitating effective communications between community organizations? Are you the type of person who takes pride in getting the details right and is excited to support programs that help families thrive in greater New Haven? Are you enthusiastic about using your organizational talents as a force for good in our community?

United Way is seeking a full-time Program Assistant who is passionate and organized to support two programs that help families in greater New Haven improve their lives: Early Head Start, which serves families with infants and toddlers, and the Coordinated Access Network, which helps people who are at-risk of, or experiencing, homelessness.

This is an hourly position.  The pay range is $16 - $18/hour and includes benefits.

What You Will Do

• Prepare and execute contracts
• Review and submit housing applications
• Review and submit invoices for processing
• Organize and maintain file system, and file correspondence and other records
• Prepare materials for presentations and events
• Coordinate and schedule meetings and events
• Answer emails and correspondence
• Develop meeting agendas and take meeting minutes
• Develop memos, reports and other regular correspondences as requested
• Create and distribute surveys
• Participate in trainings and committee work as applicable
• Participate in program strategic planning and self-assessment processes
• Develop relationships with community partners
• Assist in special projects as requested
• Maintain a high sense of confidentiality, initiative, and good judgment
• Other duties as assigned

 What You Need

• Minimum experience of 2 years working in an administrative capacity
• Ability to work as part of a team as well as independently
• Ability to communicate effectively both verbally and in writing
• Training and experience using Microsoft Office 365 products
• Ability to travel to Partner sites in the Greater New Haven area

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.  In accordance with Head Start Program Performance Standards, this position also requires a medical physical and proof of Covid-19 vaccination as a condition of employment. 

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

United Way staff are currently working hybrid, with at least two days per week in our office in New Haven.

United Way is an Equal Opportunity Employer.

Coordinated Access Network (CAN) Entry Coordinator

We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are committed to addressing systemic racism and injustice in our community, our partnerships, and our practices. 

Who We Are Looking For?

Are you passionate about using your organizational talents as a force for good in our community? Are you the type of person who pays attention to details and can support a team to reach their goals such as ending homelessness in greater New Haven?

United Way is seeking a CAN Entry Coordinator who is passionate and organized to serve as the support that keeps CAN back-bone staff and community partners operating at their highest potential to ultimately end homelessness in our region.  This person will provide critical administrative and data management support to the Greater New Haven Coordinated Entry system, to ensure that progress is continually made towards meeting system goals. Salary is $40,000-$42,000/year and includes benefits.

What You Will Do

• Support Coordinated Entry.

Coordinated Entry is the process of assessing and connecting households experiencing or at imminent risk of homelessness to resources and supports. You will assist the CAN Entry Manager in ensuring this process runs as efficiently as possible. This includes but is not limited to filling emergency shelter beds in a timely manner and covering assessment appointments whenever needed.

• Provide support to monitor system performance and drive improvement.

If that statement gets you excited, keep reading. If not, this position may not be for you. This person will provide technical support to our Entry Manager. They will also monitor and maintain accurate lists for households seeking emergency shelter. The right candidate will be:

• Skilled in viewing and analyzing data to provide suggestions for continuous improvement.
• Comfortable with being client facing and fielding phone calls from clients who continue to need emergency shelter.

• Support collaborative activities for the CAN.

Coordination and collaboration are key ingredients to the success of the CAN and reaching our goal of ending homelessness. As part of the United Way team, the CAN Entry Coordinator will assist in setting up committee meetings, and work with co-chairs to develop, circulate and distribute meeting materials. This position will also ensure transparency of the CAN by maintaining and updating CAN policies and procedures and other CAN documents.

• You will work as part of a team.

You will work closely with every department at United Way. You will collaborate with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the community. And of course, there will be other duties as assigned.

What You Need

• Advanced proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Excellent organization skills and attention to detail.
• Strong communication skills, including basic business writing skills and positive phone personality with active listening skills.
• Ability to work independently, adjusting to changing priorities.
• Ability to work with groups and balance multiple points of view.
• Local and statewide travel is required; out of state travel as needed.
• Experience working with various types of databases and content management systems is preferred.
• Knowledge of CT HMIS is preferred.
• Ability to develop visual presentations of data/metrics is preferred.
• Knowledge of the challenges and barriers that homeless people face is preferred.
• Ability to establish and maintain high quality relationships with a variety of stakeholders.
• Ability to speak and write clearly and concisely for a broad audience.
• Highly motivated and creative problem solver.
• Ability to relate to people of different economic and ethnic backgrounds.
• Ability to be diplomatic when working with staff from other agencies and clients in crisis.
• Education: Bachelor’s degree preferred with at least one year of similar experience; equivalent life experience may be substituted for education.
• Preference given to bi-lingual, Spanish speaking applicants.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.

United Way staff are currently working hybrid, with at least two days per week in our office in New Haven.

United Way is an Equal Opportunity Employer.

To Apply – Go to our website and click on the Careers Page to upload your resume and cover letter: https://www.uwgnh.org/careers

Job Opening:  Coordinated Access Network (CAN) Housing Coordinator

We Love What Makes You Unique
Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are
committed to building a team that is inclusive across race, gender, age, religion, identity, and
lived experience. As a team, we are also committed to addressing systemic racism and injustice
in our community, our partnerships, and our practices.

Who We Are Looking For
Do you enjoy managing data, organizing information, and facilitating effective communications
between community organizations? Are you the type of person who takes pride in getting the
details right and is excited to support a team to reach the goal of ending homelessness in
greater New Haven? Are you passionate about using your organizational talents as a force for
good in our community?
United Way is seeking a CAN Housing Coordinator who is passionate and organized to
coordinate the exit side of the system to end homelessness in our region. This person will
facilitate critical meetings, maintain data, and collaborate with multiple partner organizations in
the Greater New Haven Coordinated Access Network system, to ensure that progress is
continually made towards meeting system goals.

What You Will Do
● Collect and analyze data to monitor system performance and drive improvement.
If that statement gets you excited, keep reading. If not, this may not be for you. This
position will maintain accurate lists for households seeking housing support. They will
also compile, monitor, and report on data and trends for the CAN, including monitoring
data quality. The right candidate will be comfortable with viewing and analyzing data to
provide suggestions for constant system improvement.
● Review, revise, and approve documentation for housing entry. Federally funded
housing programs require specific documentation. When a homeless household is
matched to a housing program you would be responsible for maintaining the threshold of
documentation needed. The CAN Housing Coordinator will be responsible for reviewing
documentation in a timely manner, maintaining high quality documentation, and
collaborating with CAN partners for revision, as necessary.
● Facilitation and coordination of housing meetings among partners. The CAN
Housing Coordinator will be responsible for the preparation and facilitation of housing
meetings. These meetings are comprised of multiple CAN partners. You will create and
distribute the agenda as well as be the neutral facilitator pushing the work forward. You
will ensure that CAN policies and procedures are being followed during housing
matching.
● You will work as part of a team. You will report to the CAN Senior Manager and meet
regularly with the CAN team. You will collaborate with our Marketing team to tell the
story of United Way to ensure that our community understands the work and impact of
ending homelessness in our community. You will also maintain good working
relationships with community, nonprofit and business leaders in the community. And of
course, there will be other duties as assigned.

What You Need
• Education: Bachelor’s degree preferred with at least one year of relevant experience
OR the equivalent of lived experience in a related field.
• Knowledge of the challenges and barriers that people who experience homelessness
face, is preferred.
• Technology Skills: Advanced proficiency in Microsoft Office applications, especially
managing and analyzing data in Excel is required. Experience working with various
types of databases and content management systems is preferred. Knowledge of CT
HMIS is preferred. Ability to develop visual presentations of data/metrics is preferred.
• Communication Skills: Strong communication skills; able to interface with all
departments internally and ability to represent United Way in a variety of settings.
Demonstrated ability to synthesize material, both verbally and in written form for a
broad audience. Able to present information at meetings.
• Partnership Skills: Positive customer-service orientation to both external partners as
well as our internal United Way team. Skills to establish and maintain high quality
relationships with a variety of stakeholders Ability to be diplomatic when working with
staff from other agencies and clients in crisis.
• Planning Skills: Excellent organization skills and a sharp attention to detail. Flexible
thinker who can balance systems thinking and on-the-ground implementation. Ability
to proactively see what actions are needed, take initiative, and implement projects.
Ability to work independently, adjusting to changing priorities is required.
• Facilitation Skills: Ability to facilitate meetings efficiently and effectively is required.
Ability to facilitate meetings effectively while balancing multiple points of view.
• Relationship skills: Community minded with high-level active listening skills and the
ability to connect with people of different economic and ethnic backgrounds. Ability to
balance a variety of perspectives representing all areas of diversity including race,
ethnicity, gender, ability, age, sexual orientation, and religious beliefs/faith practices.
• Project Management Skills: Ability to take initiative and implement projects. Ability to
analyze and exercise sound judgment. Highly motivated and creative out-of-the-box
problem solver.
• Local and statewide travel is required; Out of state travel as needed.

Compensation and Benefits
Compensation includes generous paid time-off, health and dental insurance, and a 403(b)-
retirement plan with employer matched contributions. Starting salary will be between $40,000 -
$43,000 commensurate with demonstrated skills, experience, and background.

About United Way
United Way of Greater New Haven brings people and organizations together to create solutions
to Greater New Haven’s most pressing challenges in the areas of Education, Health, and
Financial Stability, grounded in racial and social justice. United Way is an Equal Opportunity Employer.

How to Apply
Submit your resume and cover letter, telling us about why we should bring you in for an
interview to employment@uwgnh.org. No phone calls, please, but we encourage you to explore
uwgnh.org to learn more about what we do. The position will remain open until filled.

We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to inclusion across race, gender, age, religion, identity, and experience.

Who We Are Looking For?

Are you passionate about using your organizational talents as a force for good in our community? Are you the type of person who has an attention to detail and can support a team to reach their goals such as ending homelessness in greater New Haven?

United Way is seeking a CAN Coordinator that is passionate and organized to serve as the glue the that keeps our other CAN staff and community partners operating at their highest potential to end homelessness in our region.  This person will provide critical administrative and data management support to the Greater New Haven Coordinated Access Network system, to ensure that progress is continually made towards meeting system goals.

What You Will Do:

• Provide support to monitor system performance and drive improvement. If that statement gets you excited, keep reading. If not, this may not be for you. This position will compile, monitor and report on data and trends for the CAN, including monitoring data quality. This person will also provide technical support to our Entry and Exit Managers to maintain accurate lists for households seeking housing support. The right candidate will be comfortable with viewing and analyzing data in order to provide suggestions for improvement.

• Support collaborative activities for the CAN. Coordination and collaboration are key ingredients to the CAN and ending homelessness. As part of the United Way team, the CAN Coordinator will assist in setting up committee meetings, work with co-chairs to develop, circulate and distribute meeting materials. This position will also ensure transparency of the CAN by maintaining and updating CAN policies and procedures and other CAN documents.

• You will work as part of a team. You will work closely with every department at United Way. You will report to the CAN Exit Manager and meet regularly with the entire CAN team. You’ll collaborate with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the community. And of course, there will be other duties as assigned.

What You Need:

• Advanced proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Ability to manage and analyze data in Excel is required.
• Experience working with various types of databases and content management systems is preferred.
• Knowledge of CT HMIS is preferred.
• Ability to develop visual presentations of data/metrics is preferred.
• Excellent organization skills and attention to detail is required.
• Strong communication skills, including basic business writing skills and positive phone personality with active listening skills.
• Ability to work independently, adjusting to changing priorities is required.
• Ability to work with groups and balance multiple points of view is required.
• Ability to take initiative and implement projects.
• Ability to establish and maintain high quality relationships with a variety of stakeholders.
• Ability to speak and write clearly and concisely for a broad audience.
• Ability to analyze and exercise sound judgment.
• Highly motivated and creative problem solver
• Attention to detail and strong organizational skills required.
• Ability to relate to people of different economic and ethnic backgrounds.
• Ability to be diplomatic when working with staff from other agencies and clients in crisis.
• Knowledge of the challenges and barriers that homeless people face is preferred.
• Local and statewide travel is required; Out of state travel as needed.
• Education: Bachelor’s degree preferred with at least one year of similar experience; equivalent life experience may be substituted for education.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability.  We tackle issues that cannot be solved by any one group working alone. United Way is an Equal Opportunity Employer.

How to Apply

Submit your resume and cover letter, telling us about why we should bring you in for an interview to careers@uwgnh.org. No phone calls, please, but we encourage you to explore uwgnh.org to learn more about what we do. The position will remain open until filled.