Job Announcement! Come work at the Peabody Museum as Assistant Director of Visitor Experiences and Special Events
Reporting to the Director of Finance and Administration of the Yale Peabody Museum, the Assistant Director will develop a visitor-centric strategy that successfully engages a full range of Museum constituents, from first-time visitors to top supporters with the objective of increasing visitation, affinity and philanthropic support for the museum. To this end, the Assistant Director is responsible for initiating, managing, and developing events both at the Museum and off-site venues, supporting Museum programming; identifying operational solutions across all visitor services activities, verifying that Staff, often the first point-of-contact for visitors, set a welcoming and positive tone; and managing the Museum’s retail operations.
Directly supervises and trains Visitor Services (including front desk) and Museum retail Staff. Responsible for envisioning and implementing improvements to event and visitor-oriented systems, methods, practices, and procedures, especially as the Museum prepares to open as an admission-free institution for the first time in 2024. Successful candidates will demonstrate a keen sense of customer service and good humor, enjoy being part of a team, and have excellent communication skills.
At the Yale Peabody Museum we are working on Diversity, Equity, Accessibility, and Inclusion institutional priorities so that we can learn to better serve our communities, amplify marginalized voices and perspectives, and create a welcoming and inclusive environment for all. The ideal candidate will be ready to share their experience with and interest in contributing to this work. Please address in your cover letter how Diversity, Equity, Accessibility, and Inclusion relate to your professional experience and goals.
Application will close next week!
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