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Job oppening at CAHS: Outreach Advocate, New Haven County

CAHS mission and vision: Works to end poverty and to equip and empower all families in Connecticut to build a secure future. We envision a Connecticut where all children and families thrive and, regardless of income, contribute to and share in Connecticut’s growth.  Low-income residents—working in collaboration with policy makers, business and labor leaders, the faith community and the general public—play a central role in developing policies and programs that ensure the state’s prosperity, as well as their own. Together, they build a culture of shared responsibility and success. 


Job Description


Title:                                       Outreach Advocate

Employment Status:               Full-time, Exempt

Reports to:                              Program Director


Summary: The Connecticut Association for Human Services (CAHS) seeks a New Haven area Outreach Advocate.  The Outreach Advocate will work to increase Supplemental Nutrition Assistance Program (SNAP-formerly food stamps) enrollment in Connecticut by conducting outreach and education in the greater New Haven area.  Information provided through outreach will include SNAP income guidelines, application information, pre-screening for benefit eligibility, and other activities designed to raise awareness of SNAP among eligible non-participants.  This effort is to take place throughout New Haven County in accordance with the Connecticut State Outreach plan.



Job Description:

Strategy & Execution

SNAP Outreach:

  • Provide information about SNAP to potentially-eligible populations via incoming telephone calls.
  • Become knowledgeable about program regulations, developments, and issues and discuss them with potential applicants.
  • Conduct pre-screening of potentially-eligible populations in conjunction with outreach events and presentations using online screening tools.
  • Provide application assistance via e-fax, mailings, telephone follow-up upon completing pre-screenings.



  • Close collaboration with the Program Director, outreach staff, and staff at partner agencies to ensure access to SNAP benefits.


Administration & Reporting

  • Keep a running log of all applicants contacted and activities conducted in relation to the project.  Provide this information to the Program Director at the end of each month.



•          Bachelor’s Degree in related field or equivalent experience

•          2-3 years professional experience with a nonprofit or volunteer organization

•          Bi-lingual (English-Spanish) strongly preferred

•          Proficiency in Microsoft Office (Word, Excel, PowerPoint) and internet resources. 


Key Qualifications

•          Ability to collaborate well with others.

•          Ability to handle multiple projects.

•          Superior time management and communication skills.

•          Ability to grasp complex program regulations and effectively communicate them to diverse audiences.

•          Ability to communicate effectively on the telephone and in writing to a diverse group of people.

•          Comfortable with online screening tools (training provided).

•          Creative and energetic problem solver, who is able to work effectively in a team.

•          Friendly, flexible, confident and assertive.


Send resume, cover letter, references and salary requirements to Brian Berry at

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