IRIS is hiring an Operations Manager

[Kelly Hebrank]

IRIS – Integrated Refugee & Immigrant Services (www.irisct.org), a dynamic nonprofit organization in New Haven CT, has an immediate opening for the full-time position of Operations Manager. IRIS helps refugees and asylees— people fleeing persecution in their home countries who are invited to the US by the federal government—to start new lives and become self-sufficient, contributing members of their communities. IRIS currently serves clients from countries such as Iraq, Afghanistan, Congo, Eritrea, and Sudan.

 

General Description

The Operations Manager is responsible for organizing and directing IRIS’s daily office operations.  The goal of this position is to ensure a smooth operation of the day-to-day business of IRIS, making it possible for clients to be served effectively; for staff members to function efficiently; and for IRIS to comply with government requirements.  The Operations Manager provides administrative and case management support to all staff, but works most closely with the Deputy Director, Executive Director, and Manager of Case Management.

Essential Duties and Responsibilities include:

• Serve as receptionist in front office, including answering phones, greeting dozens of refugee clients and visitors each day, and triaging client requests
• Help staff members troubleshoot IT issues, and serve as liaison with IT consultant
• Process invoices and mail payments  
• Compile and submit biweekly payroll
• Maintain office files, including payroll, grantor documentation, and client finance reports; help prepare for annual financial audit
• Compile program and financial statistics and information for reports, as necessary
• Order office supplies and maintain office equipment; communicate and negotiate with vendors
• Maintain and update IRIS website
• Provide human resources support, including liaising with IRIS’s insurance company
• Provide basic administrative support to all staff and departments
• Maintain a neat, secure, and orderly office by preparing hospitality section (coffee & tea) each morning, and supervising the office cleaner
• Oversee Diaper Bank and Food Bank distributions
• Supervise volunteers and interns assigned to administrative and operations tasks
• Assist with fundraising tasks including appeal letters, thank you letters, and donor database maintenance.
• Other related tasks as necessary

 

Requirements

The successful candidate will have a minimum of 3-5 years of experience in an administrative position, non-profit experience preferred; excellent writing, communication, and organizational skills; and the ability to handle multiple demands and shifting priorities in a fast-paced environment. Candidate must be fluent in English. Ability to speak a second language is preferred. Candidate must have a demonstrated commitment to the mission of IRIS and awareness and sensitivity to multicultural issues.  Candidate must be proficient with MS Windows and MS Office, including Word, Excel, and Outlook.  Experience with Quickbooks, GiftWorks, Salesforce, MS Access or other databases, website maintenance, IT trouble shooting, and social media a plus.  

 

To apply, send an email to Deputy Director Kelly Hebrank, at [e-mail] by July 14^th with the following:

• A subject line that says “OPERATIONS MANAGER: [your first and last name]”
• A Cover Letter describing your relevant skills and experience, and why you are interested in this position
• An attached resume