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Against metrics: how measuring performance by numbers backfires

Jerry Z Muller is professor of history at the Catholic University of America in Washington, D C. His most recent book is The Tyranny of Metrics (2018).

Published in association with Princeton University Press an Aeon Strategic Partner

More and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance...

https://aeon.co/ideas/against-metrics-how-measuring-performance-by-...

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