Coordinated Access Network (CAN) Exit Coordinator

[Kathleen Norwood Crisafi]

We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are committed to addressing systemic racism and injustice in our community, our partnerships, and our practices. 

 

Who We Are Looking For?

Are you passionate about using your organizational talents as a force for good in our community? Are you the type of person who has an attention to detail and can support a team to reach their goals such as ending homelessness in greater New Haven?

United Way is seeking a CAN Exit Coordinator that is passionate and organized to serve as the support that keeps CAN back-bone staff and community partners operating at their highest potential to ultimately end homelessness in our region.  This person will provide critical landlord engagement and data management support to the Greater New Haven Coordinated Exit system, to ensure that progress is continually made towards meeting system goals and housing homeless households as quickly as possible.

This is a full-time exempt position. The salary range is between $45,000-$50,000. 

 

What You Will Do

• Support Landlord Engagement Efforts.

Landlord engagement is necessary in finding quick affordable rental units for households experiencing homelessness. You will assist the CAN Landlord Engagement Specialist in the tracking, engagement, retention, and mitigation of landlords working with our system. This includes but is not limited to creating and maintaining a shared database of landlord partners and available units in our region and processing mitigation requests.

• Facilitating Quick Exits to Housing.

There can be multiple barriers for someone experiencing homelessness to access affordable housing. You will provide support to our Exit Manager and Landlord Engagement specialist to remove barriers for clients to access housing. This includes but is not limited to conducting inspections, collecting housing applications, reviewing security deposit applications, and processing flexible fund requests from partner agencies.

• Data Maintenance.

Data accuracy is integral to ensuring the equitable delivery of services within our system. If this excites you keep reading, if not this might not be the position for you. You will support the Exit Manager in data entry in our shared database as well as cleanup for our By Name List, which is the active registry for all homeless households within greater New Haven.  

• You will work as part of a team.

You will work closely with every department at United Way. You will collaborate with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the community. And of course, there will be other duties as assigned.

What You Need

• Advanced proficiency in Microsoft Office applications including Word, Excel, and PowerPoint is required.
• Excellent organizational skills and attention to detail are required.
• Strong communication skills, including basic business writing skills and a positive phone personality with active listening skills is required.
• Ability to work independently, adjusting to changing priorities is required.
• Local and statewide travel is required; Out of state travel as needed.
• Attention to detail and strong organizational skills required. 
• Experience working in the housing rental market is preferred.
• Experience working with various types of databases and content management systems is preferred.
• Knowledge of CT HMIS is preferred.
• Knowledge of the challenges and barriers that homeless people face is preferred.
• Ability to establish and maintain high quality relationships with a variety of stakeholders.
• Ability to speak and write clearly and concisely for a broad audience.
• Ability to analyze and exercise sound judgment.
• Highly motivated and creative problem solver.
• Ability to relate to people of different economic and ethnic backgrounds.
• Ability to be diplomatic when working with staff from other agencies and clients in crisis.
• Education: Bachelor’s degree preferred with at least one year of similar experience; equivalent life experience may be substituted for education.
• Preference given to bi-lingual, Spanish speaking applicants.

 

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.

United Way staff are currently working hybrid, with at least two days per week in our office in New Haven.

United Way is an Equal Opportunity Employer.

Don’t check off every box in the requirements listed? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! 

 

To Apply – Go to our website and click on the Careers Page to upload your resume and cover letter: https://www.uwgnh.org/careers