GNH Community

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Shelter Program Manager


Position Summary: 

The Shelter Program Manager is responsible for the daily operation of residential services, policies, procedures and shelter program staff and volunteers for this homeless shelter for women and children. 


  1. Minimum of a Bachelor’s degree in Social Work or a related degree, Masters level preferred.
  2. Minimum of one year previous supervisory skills and experience.
  3. Teambuilding and leadership skills. 
  4. Project management skills: ability to work independently and ability to problem solve.
  5. Excellent communication skills including Microsoft Office software.
  6. Prior experience with homelessness and/or the welfare system preferred.
  7. Prior experience working in a residential setting preferred.
  8. Bilingual and bicultural ability in Spanish and English preferred.  
  9. Oversees all shelter programs, policies and procedures including coordinating special projects: such as Case Management Services, Homeless Prevention Plan and Housing Search Assistance.
  10. Supervises case management and direct service staff; including hiring, discipline, team meetings, and firing, under the consultation of the Executive Director.
  11. Oversees workshops and training programs for residents conducted by staff and agency representatives.
  12. Carries cell phone for program crisis response. 
  13. Maintains positive relations with social service agencies that will assist Life Haven with meeting the needs of homeless pregnant women and women with children.
  14. Maintains records as necessary for state regulations, internal audits, etc.
  15. Performs the duties of the Executive Director in his/her absence.
  16. Performs other duties as assigned.



The Program Director reports to the Executive Director.



Even though the above duties will be carried out by the Shelter Program Manager, the Executive Director has final decision making over entire facility operations and authority to override all decisions as situations arise.


Job Description

Life Haven Childcare Center

Childcare Director / Head Teacher

Position Summary:  The Childcare Director / Head Teacher is responsible for providing a safe and nurturing environment for young children within the childcare center at Life Haven. The director will manage the childcare center, supervise childcare staff to provide childcare services and provide direct care and support to homeless children in a licensed childcare setting. The candidate should have knowledge or experience in Early Head Start/ Head Start, School Readiness and/or NAEYC accreditation. The Early Head Start program is full day/ full year and offers comprehensive services.

Required Education: BA or MS degree in Early Childhood Education, Human Services or Psychology Previous and continued approval by the Department of Public Health as Head Teacher

Qualifications:  The qualified candidate will have emotional maturity and stability; the ability to relate joyfully and sensitively to children; physical stamina; the ability to identify and record significant individual and group behavior; the ability to supervise assisting staff, consultants and volunteers, and to work in a team teaching approach with other teaching staff; the ability to work independently as an entrepreneur; the ability to create and implement curriculum and to conduct informal assessments with children; and reading, writing and math skills at a college level; and the ability to problem solve and to manage a team. The candidate will be computer literate.

Responsibilities: Curriculum design and administration of a childcare program for children who are homeless. Supervise and coordinate childcare staff and volunteers. Work collaboratively with consultants and childcare staff to assess and build children’s resiliency skills. Conduct formal assessments with parents and children to determine parenting and childcare needs, and make referrals as appropriate. Work with community agencies to assist Life Haven in meeting the needs of young children and their parents. Function as a member of the management team to integrate children’s care services with shelter services. Maintain compliance with state regulations and maintenance of records as necessary for reporting purposes, audits, effective service provision, professional development, etc. Performs other duties as required and assigned.

Required Experience: Previous experience working with low-income, transitional, multi-cultural parents, bilingual and bicultural abilities in Spanish/English. Persons with life experience with homelessness or the welfare system also preferred.

Supervision:  The Childcare Director will work as a part of a program team. The Childcare Director will provide direct supervision to all childcare staff and consultants.

The Childcare Director will report to the Executive Director.


Interested applicants may submit resumes and letter of interest including salary requirements to:
Life Haven, Inc.
Atten: Human Resources
447 Ferry Street
New Haven, CT 06513
Fax: (203) 777.5949

Due to the volume of resumes we have received, we are asking all applicants to refrain from calling about their application or their status. We will contact all candidates.  No telephone calls, please.



Elizabeth Hilton, Interim Executive Director

Life Haven, Inc.

447 Ferry Street

New Haven, CT 06513


Telephone: (203) 776.6208

Fax: (203) 777.5949

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